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Cancellation Policy
Cancellation Policies for Behind the Wheel Lessons (Driving Lessons)
We are requiring a 24 cancellation notice for the driving lessons. Cancellations can be made only during our office hours M-F 9:00am-5:00pm by calling (816) 398-0078 or over email, totaldriving1@gmail.com, (during the office hours only) by providing the following:
- Students name
- Time of the lesson
- Location of the lesson and contact phone number(s).
Sunday and Monday lessons must be canceled on Friday, during office hours, at the latest.
If proper notice is not given, a $50/hour fee will be charged (or lost for the lessons, if package was purchased).
Students who are more than 15 minutes late for driving instruction will forfeit their lesson or be subject to the $50/hour fee of the scheduled lesson. If a student does not appear for a scheduled lesson or does not have their permit original/glasses/contacts the $50/hour charge or forfeit of the lesson applies.
No student will be issued a Certificate of Completion with an outstanding balance.
Refund Policies
You are entitled to a full refund on any of our services before instruction is given. A written request for a refund is required 24 hours prior, to any scheduled service with the proof of payment (canceled checks front and back or receipt), during office hours M-F 9:00am-5:00pm. Request for the refund must be submitted in-person (must be received at least 24 hours before scheduled services and during office hours M-F 9:00am-5:00pm). Total Driving Instruction1 Driving School will issue a refund within 30 days of the request.
You will not be eligible for a full refund or partial refund once any instruction on driver’s education course or any driving package has been received.
All services must be completed within one year of enrollment. After one year, money is non-refundable and services are forfeited.
There are no refunds after course or lessons have started.